Returns and Refunds
If an item does not meet your expectations, you may request a return within 30 days of the delivery date. Our return process is simple: just send us an email, and we will provide you with a return authorization and the return address. Once we receive the returned item, we will process a refund or an exchange for you.
Return Conditions
To be eligible for a return, items must meet the following requirements:
Returned within 30 days of the delivery date;
Unworn, unused, and in the same condition as when received;
Include all original packaging, such as pouches, polishing cloths, and gift boxes;
Include your order number.
How to Initiate a Return
Please send an email to kruytinnis@gmail.com with the subject line: "Return — #[Your Order Number]".
Please do not send items back without contacting us first; packages received without prior notification may be refused, as they cannot be matched to an order.
Return Shipping Costs
Reason for Return Responsibility for Return Shipping Costs
Defective, damaged, or incorrect item received Covered by us—we will provide a prepaid shipping label or reimburse your shipping costs.
Personal preference (e.g., change of mind, incorrect size or style) Covered by you. Original shipping charges are non-refundable. Item does not match the description: We will assess this upon receipt and inspection of the returned item.
We recommend using a shipping method that provides tracking. If an item is lost during the return transit, we will be unable to process a refund. Refunds
Once the returned item is received and inspected, the funds will be credited back to your original payment method.
Please allow 3–5 business days for inspection and processing; additionally, it may take some time for your bank to post the funds to your account (the entire process typically takes 5–10 business days).
We will refund the amount you paid for the item(s), including any taxes collected. Original shipping costs are refunded only if the return is due to an error on our part or a defect in the product itself.
Discounts and promotional codes are applied on a pro-rata basis; if a return causes your order to fall below the threshold for free shipping or a bundled offer, the corresponding value may be deducted from your refund.
You will receive an email confirming your refund, which will include the transaction details.
Exchanges
We accept exchanges for different colors, sizes, or items of equal or lesser value. If the replacement item is of higher value, we will send you a payment link for the price difference. Replacement items will be shipped once we have received and inspected the original item; our 30-day return/exchange policy applies.
Product Defects and Warranty
Every item is inspected before shipment. Should an issue arise—such as a damaged clasp, a loose gemstone, or a broken chain during normal wear—please contact us via email and include relevant photographs. Within 90 days of delivery, we offer free repairs, replacements, or refunds.
This warranty covers manufacturing defects but excludes the following:
Normal wear and tear of gold plating over time;
Damage caused by exposure to perfume, chlorine, cleaning agents, or cosmetics;
Accidental damage, crushing, or damage resulting from attempted repairs by third parties;
Individual earrings or other items lost after delivery.
Non-Returnable Items
Earrings with opened hygienic packaging (unless the item is defective).
Items explicitly marked as "Final Sale" at the time of purchase; gift cards.
Customized or personalized items.
Items for which a return is requested more than 30 days after delivery (unless otherwise agreed upon in writing).
Order Cancellations
Orders may be cancelled free of charge before they are shipped. Please contact us via email as soon as possible—we process and pack orders quickly. Once a tracking number has been generated for your order, it must be handled according to our standard return process. Refunds (Chargebacks/Disputed Transactions)
If you believe a charge was made in error, please contact us before initiating a "chargeback" with your bank. We can typically resolve the issue for you more quickly; please note that once a chargeback is initiated, your order will be placed on hold until the investigation is complete.
Have questions?
Please email us at kruytinnis@gmail.com—you will generally receive a personal response within one business day.
Last updated: October 17, 2026.