This policy outlines our shipping methods, timelines, shipping costs, and the procedures for handling any issues that may arise. It applies to all orders placed on this website.
Order Processing
Orders are typically packed and handed over to the carrier within 1–3 business days (Monday–Friday, excluding public holidays).
You will receive an order confirmation email shortly after placing your order. A second email, containing tracking information, will be sent once your package leaves our studio.
Shipping Costs and Estimated Delivery Times
Destination Shipping Cost Estimated Delivery Time
United States Free Shipping 3–7 business days after dispatch
Canada Free Shipping 5–10 business days after dispatch
Please note that delivery times may be extended due to factors such as adverse weather, customs clearance, or high-volume periods (e.g., Black Friday or the December holiday season).
Tracking
All shipments include a tracking number. If your tracking information has not been updated for more than 7 business days, please contact us with your order number, and we will assist you in inquiring with the carrier. Please be aware that it may take up to 48 hours for the first tracking scan to appear after a package has been dispatched.
Customs, Duties, and Taxes
Orders shipped outside the United States may be subject to import duties, taxes, or processing fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping costs paid at checkout. We are unable to estimate these costs, nor can we provide refunds for them. If a package is refused or abandoned due to the non-payment of duties, we will not be able to refund the cost of the items or the original shipping charges.
Address Accuracy
Please double-check your shipping address before submitting your order—we will ship your package exactly to the address provided. If you notice an error, please contact us via email immediately; if your order has not yet been dispatched, we can usually correct it for you. If a package is returned due to delivery failure (e.g., incorrect or incomplete address, refusal of delivery, or failure to collect from a pickup point), we will contact you. You may choose to have the order reshipped (subject to applicable fees) or request a refund (the refund amount will be the value of the items minus the original shipping costs). Returned packages will be held for 30 days.
Lost or Damaged Orders, or Incorrect Items
In the event of damage during transit or receipt of an incorrect item, please contact us via email within 48 hours of delivery, including photos of the item(s) and the packaging. We will either send a replacement or issue a full refund (including shipping costs).
Shipping Restrictions
We ship to street addresses and P.O. Boxes within the United States.
Orders destined for APO/FPO (military) addresses are handled by the U.S. Postal Service; standard estimated delivery times do not apply to these shipments.
We are currently unable to ship to countries subject to trade sanctions or regions not serviced by our carriers. If we cannot ship to your country or region, you will be notified during the checkout process, prior to payment.
Split Shipments
If your order contains items with different availability statuses, we may split the shipment into multiple packages at no additional cost to you. Each package will be assigned a unique tracking number.
Questions?
Please email us at kruytinnis@gmail.com and include your order number. You may also wish to review our "Returns and Refunds" policy.
Last updated: October 17, 2026.